1. Return & exchange Restrictions
We cannot accept returns of underwear, unless you have received the wrong item or flawed merchandise, for hygiene reasons.
Before placing your order, please make sure the measurements for your size, waist and chest are correct, and be sure that you have selected the color you want. Before opening the package, please refer to the outside of the package to verify that the items received are the ones that you ordered.
We can not accept your returns or exchanges more than seven days after you receive your order. We apologize for your inconvenience. The returned and exchanged merchandise must be unopened and returned as received, including the price tag, stickers, wrapping, invoice and original packaging.
We will accept your returns, but please e-mail us and return your original packaging and invoice. You will need to pay the shipping costs for your return when you mail your package. When we receive your returned merchandise, we will refund the cost of the purchase in accordance with your method of payment, but exclude your shipping cost.
We will only accept your exchanges once. Please inform us by e-mail and return your original packaging and invoice. (Depending on the cost of the new item you prefer), you may need to pay the difference, or we will refund the difference, in accordance with your method of payment.
You will need to pay the shipping cost for your exchanges when you return the merchandise to us. We will pay the postage for you (when we send you your new merchandise).
5. Flawed products/returns of incorrect orders
After we accept the flawed products or the return of incorrect orders, we will refund your money within 7 business days. We will also pay the shipping fee. So, you do not need to worry about paying another shipping fee.