Shipping Information Overview

To help you understand our shipping services, we've compiled the following tables and detailed explanations, covering fees, free shipping thresholds, delivery methods, and important notes.

Hong Kong and Macau Shipping Services

Delivery Method Shipping Fee Free Shipping Threshold Courier Notes
Smart Locker HK$40 HK$500 SF Express Pickup within 24 hours
SF Pickup Points HK$40–45 HK$600 SF Express Pickup within 24 hours
Door-to-Door HK$50 HK$800 SF Express, JD Logistics Requires accurate address

Smart Locker

Provided by SF Express (Hong Kong) with tracking. You'll receive an SMS with a pickup code upon delivery and must collect within 48 hours to avoid storage fees.

Pickup Steps:

  1. Select "Pickup" on the locker screen
  2. Enter the 6-digit pickup code and press "Pickup"
  3. The locker door opens; retrieve your package and close the door
  4. The screen displays "Pickup Successful"

Available in Hong Kong Island, Kowloon, New Territories and some outlying islands (excluding Ma Wan, Discovery Bay, Tung Chung).

SF Pickup Points

Provided by SF Express (Hong Kong) with tracking. Collect within 24 hours of SMS notification to avoid storage fees.

For tracking or issues, visit https://htm.sf-express.com/hk/tc/dynamic_function/waybill/ or call 2730 0273 (press 1, then 7).

Door-to-Door

Provided by SF Express (Hong Kong) or JD Logistics with tracking. Ensure accurate address to avoid extra fees or order cancellation.

Restricted delivery times (except public holidays):

  • Ma Wan: Tue, Thu, Sat (12:00–16:00)
  • Discovery Bay: Tue, Thu, Sat (12:00–16:00)
  • Tung Chung: Tue, Thu, Sat (16:00–22:30)

No delivery to: Lantau, airport, AsiaWorld-Expo, Disney, Lamma Island, Cheung Chau, Peng Chau, etc.

SFHK APP Security Upgrade (From August 6, 2024)

Pickup notifications will switch to app push notifications instead of SMS. Enable push notifications and track status in the SFHK APP.

Important Notes

Provide a valid phone number for notifications. Orders placed and paid before midnight are shipped the next working day (post-midnight orders delayed by one day), typically within 3 working days (subject to stock).

Delivery failures due to incorrect address, failed contact attempts, unreasonable refusal, late pickup, or rejection of third-party services will incur extra fees, second delivery costs, and fines, with possible order cancellation and no refunds.

Mainland China Shipping Services

Delivery Method Shipping Fee Free Shipping Threshold Courier Notes
Door-to-Door HK$75 HK$800 SF Express, Hong Kong Post Requires accurate address

Details

Provided by SF Express (Hong Kong) or Hong Kong Post via e-Express, Vantage, or Speedpost, all with tracking.

Ensure accurate address and contact details to avoid extra fees or cancellation.

Important Notes

Same as Hong Kong and Macau notes, plus customs clearance may affect delivery time.

Taiwan Shipping Services

Delivery Method Shipping Fee Free Shipping Threshold Courier Notes
Door-to-Door HK$75 HK$800 SF Express Customs verification

Details

Provided by SF Express (Hong Kong) with tracking.

Customs Requirements

Provide Chinese name and ID number, and complete verification via the "EZ WAY" app for faster customs clearance.

Important Notes

Same as Hong Kong and Macau notes, plus ensure customs verification to avoid delays.

Global Shipping Services

Destination Shipping Fee Free Shipping Threshold Courier Notes
Singapore, Malaysia, Thailand, Japan, South Korea, Philippines HK$100 HK$1,000 Hong Kong Post Pandemic delays
Australia, New Zealand, USA, Canada, UK, etc. HK$150–200 HK$1,500–2,000 Hong Kong Post Pandemic delays
Other Regions HK$200 Not applicable Hong Kong Post, FedEx, SF Express Pandemic delays

Details

Provided by Hong Kong Post (e-Express, Vantage, Speedpost), FedEx, or SF Express, all with tracking.

Orders placed and paid before midnight ship the next working day, with delivery in 4–21 working days (depending on destination and customs).

Important Notice

Delivery delays may occur due to the pandemic, depending on flights, customs, and security checks. Check updates at: https://www.hongkongpost.hk/en/services/important_notice/index.html

Important Notes

Same as Hong Kong and Macau notes, plus note destination country's customs requirements.

Contact Us

For any questions, feel free to contact us:

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